FAQ
Orders.
Can I cancel my order?
Unfortunately, Finn and Burk is not able to cancel an order once it has been placed.
I put the wrong address in my order, what should I do?
Please be careful when entering your shipping address, Finn and Burk will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I have not received my order confirmation, what should I do?
Sending order confirmations can sometimes take up to 24 hours due to high demand. Make sure to check your junk or spam. If you have not received your order confirmation email after 24 hours, please contact us here.
How can I track my package?
Once your order has been fulfilled, you will receive an email with your tracking information.
Do you offer returns?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Finn and Burk reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 72 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact page.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
My items arrived damaged. What should I do?
Please contact us immediately, within 72 hours of receiving your order with your order number, via our contact page. Please note you may need to provide multiple photos of the damaged products.
I received incorrect items in my order. What should I do?
Please visit our page here within 72 hours of receiving your order, so that we can take care of this for you. please provide your order number with your inquiry.
Shipping.
Do you ship internationally?
Unfortunately no. We currently are only able to ship domestically to the US.
Order tracking.
If tracking is not yet available, it will become available and you should receive an email once your order has been fulfilled. Make sure to check your junk or spam folder. Most orders are fulfilled within one to three business days, except during holidays.
Payments.
What forms of payments do you accept?
we accept online payments via visa, mastercard, american express, afterpay. You will see this list when you checkout.
Accounts.
How do I subscribe to emails or cancel my existing email subscription?
You can easily subscribe to emails by visiting Finnandburk.com and using the sign up form located in the footer at the bottom of the page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "unsubscribe" link within your email.
Do I have to set up an account to place an order?
No, you do not have to set up an account to place an order.